Do you enjoy hands-on, solution-oriented, team management, and serving as an ambassador for employees? At Moore Equine, we are looking for a dedicated, people-focused Practice Manager with excellent human resource experience to join our team. This position will oversee all daily operations, including developing and implementing systems, policies, and processes needed to manage current and future activities. The ideal candidate will be able to multi-task in a fast-paced environment and interact with doctors, non-doctor personnel, and clients, handling various facets of the overall operations, including administering, executing, monitoring, and communicating Human Resources efforts and benefits. The Practice Manager position is open to candidates with a college degree in a related field, with at least three years of experience. 

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Moore Equine has two locations, just north and south of Calgary, AB. Established in 1951, Moore Equine is the largest Equine Practice in Canada, we are also one of the main referral centers for Western Canada. We offer a complete range of veterinary care, from dedicated general practice to specialized referral services. We are always here when our clients need us with board-certified specialists in all major disciplines, cutting-edge technology, and the highest standards of care. 

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The Practice Manager position is a critical role to our organization with a Monday through Friday schedule from 8:00 am to 5:00 pm and occasional work on weekends. As part of the Altano Group, Moore Equine believes that taking care of our team members is the key to providing the best care for our patients. We offer a comprehensive list of benefits that includes generous PTO, a self-care wellness platform, health and ancillary insurance. Additionally, we provide access to many educational and collaborative opportunities, ensuring our team's well-being and professional growth.

If you're excited about joining a motivated team that provides the best care to our patients and excellent customer service to our clients, we invite you to submit a letter of intent and resume to humanresources@altano-group.com. 

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Essential Duties and Responsibilities of the Practice Manager include the following:

• Manage all employees and operational processes (SOPs) of two practice locations to ensure consistency and unification of the overall operation.

• Promote a client-centered environment and facilitate programs and processes that meet client needs.

• Promote a cooperative working environment among staff members; understand the value of teamwork; show enthusiasm and willingness to perform as necessary to help the practice function as a unit.

• Facilitate, execute, and communicate human resources efforts related to employee standards and procedures, talent acquisition and management, employee relations, benefits, worker’s compensation claims, onboarding, and general support

• Collaborate with departmental supervisors to understand hiring needs, executing the full cycle of the talent acquisition process including recruitment, interviewing, reference checking, and hiring

• Serve as point person for onboarding new employees, ensuring new hire paperwork is completed in a timely manner, facilitating orientation meetings, and ensuring company email addresses are setup

• Maintain compliance with federal, province, and local employment laws and regulations

• Review/approve employee timecards and bi-weekly payroll before submission

• Assist in Worker’s Compensation claim filings and follow progress of claims 

• Process changes of employee status, pay, terminations, password resets etc. in HR & Payroll software

• Provide assistance, support, and meeting facilitation in addressing employee performance and behavioral issues. Complete corrective action forms or PIP’s when necessary. Perform exit interviews as needed.

• Administer benefit programs such as health, dental vision, vacation, sick leave, and leave of absence requests

• Process paperwork for employee leave of absences and track progress until they return to work

• Maintain the active and inactive personnel records for employees

• Execute the international work visa process, communicating process with trainees, gathering information from immigration attorneys, creating training plans, compiling exhibits, reviewing petition letters, and compiling information as required if a Request for Evidence (RFE) is received

•  Perform additional duties as required